Questions, answered
Delivery, regions, pricing and refunds. If your question is not here, our support team answers in minutes, every hour of the day.
Delivery
How codes reach you, and what happens when one does not.
How fast will I receive my gift card?
Almost immediately. As soon as the payment is confirmed by the gateway the code appears on your order page and is emailed to you. Most orders complete in under 30 seconds.
What does instant delivery mean exactly?
Inventory is held in our pool and reserved the moment payment clears. There is no manual review step, so the code is released automatically — usually within seconds.
What if the code does not work?
Contact support with your order number. If the code is invalid or the region is wrong we replace it free of charge, or refund you in full — whichever you prefer.
I never received the email. What now?
Check the spam folder first, then open your order page in the account you paid with — the code is always visible there. If it is missing, tell support and we will reissue immediately.
Regions & compatibility
The single biggest source of wasted gift cards.
How do I know which region my card is for?
Every product page lists its regions prominently, directly under the title. A card issued for the EU will usually be rejected on a US account, so check before you buy.
Can I redeem a card on an account set to a different region?
Most issuers will refuse it and the code is usually voided in the process. We cannot recover a code that has already been submitted to a mismatched account.
What is a GLOBAL card?
A GLOBAL card is issued without a regional restriction and can be redeemed on accounts in any supported region. Where no region is listed on a product page, treat it as global.
Pricing & coupons
Why we are cheaper, and how discounts work.
Why are your prices lower than face value?
We buy gift cards in bulk at wholesale prices and pass the saving on. We make our margin on volume rather than on the difference between face value and our price.
How do coupon codes work?
Enter the code in the cart and press Apply. The discount is calculated on our servers and re-checked at checkout, so what you see in the cart is what you pay.
Can I stack more than one coupon?
One coupon per order. Applying a new code replaces the previous one.
Refunds & payments
Our refund-first policy in plain language.
Can I get a refund after redeeming?
Once a code has been redeemed it is considered used and cannot be refunded, because the value has already transferred to your account. Refunds are available any time before that point.
Which payment methods do you accept?
We accept major credit and debit cards as well as local payment methods available in your region. All payments are handled by our payment partner's secure hosted form — card details never touch our servers.
Is it safe to buy gift cards here?
Yes. Payment details are entered on the payment provider's own encrypted page, our secret keys are stored encrypted at rest, and every order is verified server-side before any code is released.
